The Isaksen Solar
Protection Program
Your solar company disappeared. We won’t.
Thousands of homeowners were left stranded when their solar installer went bankrupt or simply vanished. No monitoring. No support. No one to call when something breaks.
We created the Isaksen Solar Protection Program for one reason. To give you a real company that actually answers the phone and stands behind your system.
If you have a problem today with an inverter failure with a roof leak near your solar array with broken or cracked solar panels with production suddenly dropping or you simply want a trustworthy team monitoring your system every day this program finally gives you peace of mind.
This is not generic support.
This is full protection from the highest quality solar service team in the region.
The program has two tiers: Protection Basic and Protection Plus. Both tiers are billed monthly with a one year minimum commitment and are paid by automatic payment only.
$29/month
Direct access to a real service team, no 1-800 numbers
Active daily monitoring of your solar production
Faster priority scheduling for repairs
Discounted parts when replacements are needed
Dedicated service manager you can email or call directly
$59/month
Includes all Protection Basic benefits plus:
One professional solar panel cleaning per year valued at $349 per year by itself
Quarterly performance reports emailed directly to you
Standard
Total Users
24/7 Customer Service
Advance Protection
Cloud Storage
Backup Service
Professional
Total Users
24/7 Customer Service
Advance Protection
Cloud Storage
Backup Service
Enterprise
Total Users
24/7 Customer Service
Advance Protection
Cloud Storage
Backup Service
Frequently Asked Questions
When do I make their first payment?
The first payment is processed immediately at signup. Monthly billing continues on the same day each month, based on the signup date.
Why is there a one year minimum commitment?
The program includes high value benefits such as discounted service and, in Protection Plus, a 349 dollar annual cleaning. Without a one year minimum, some customers could sign up, take the discount or cleaning, and cancel right away. The one year commitment protects the economics of the program and allows us to deliver consistent quality for all members.
Can I cancel any time?
They can request cancellation at any time, but the cancellation becomes effective at the end of their minimum twelve month term. After the twelve month term, they are on a month to month basis and can cancel effective at the end of the current billing period.
How does this program interact with the ten year workmanship warranty for Isaksen Solar customers?
The ten year workmanship warranty remains in place and unchanged. It is part of our core identity and covers workmanship issues. The Protection Program is an optional additional service that adds active monitoring, discounts, RMA handling, and in the Plus tier, annual cleaning and quarterly reports. Existing customers under ten years can choose to join if they want these extra benefits.
How is the annual cleaning scheduled for Protection Plus?
Each Protection Plus customer is assigned an annual cleaning month between May and September.
Can I change my assigned cleaning month?
Yes, if you want to change your cleaning month you can. But for now you will need to call us to do that. But in the future you will be able to change it in the cleaning app.
Can I get more than one cleaning per year?
Protection Plus includes one cleaning per calendar year. Additional cleanings can be purchased at retail price, with the twenty percent program discount applied.